Returns & Exchanges
At Mood, we want you to love every piece you wear, which is why we offer a 30-day window for returns and exchanges on all items in their original condition. Whether the fit isn't right or you've changed your mind, our process is designed to be as seamless as your style.
Initiate Your Request
Visit our online portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the unworn items with original tags attached back into their original packaging to ensure they are protected during transit.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy while we process your refund or replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing